Support Information

Support Information

MDI offers customer support through our secure online customer portal, MOMS, at For access, please contact your sales representative so they can create an account for you. For the best possible service, please make all support requests through MOMS.

Your MOMS account provides features such as:


  • Complete Order History
  • Complete Product History with Product Details
  • Shipment History and Tracking
  • Customer Inventory
  • Services
    • Support Tickets
    • RMA Tickets
    • Courier Service Requests and Tracking
    • Hourly / Billed Services Tracking
  • Quality Report
  • Notes, Messaging, and File Transfer


Contact Information

Please be aware that MDI conducts customer support primarily through MOMS at:


You may also contact MDI during business hours.


Address P.O. Box 2866
Duluth, GA 30096
Business Hours Mon - Fri, 9:00 AM - 6:00 PM EST
Phone Number (866) 339-3070
Customer Support
General Information
Sales Requests